E-Services
Citizen and stakeholder self-service portal with service catalog, dynamic forms, payment processing, application tracking, and engagement.
Citizen Services
Reimagined
A portal that puts citizens first, intuitive, accessible, and available 24/7 from any device.
Service Catalog
Browsable directory of all available services with descriptions, requirements, and estimated timelines. Citizens find what they need instantly.
Dynamic Forms
Intelligent forms powered by Veevra Flow, conditional logic, file uploads, and validation. Forms that adapt to what citizens actually need.
Application Tracking
Real-time status updates with timeline visualization. Citizens see exactly where their request is, no phone calls, no guessing.
Payment Processing
Integrated payment gateway for service fees with automatic receipt generation. Collect payments as part of the service flow.
User Registration
Self-service account creation with SSO integration via Veevra Identity. One login for all government services.
Mobile-First Design
Responsive, accessible interface that works on any device. Citizens access services from their phone, anytime, anywhere.
Smart Citizen
Experience
AI enhances the citizen journey, from finding the right service to receiving automated updates and digital credentials.
AI Service Guide
Intelligent chatbot that helps citizens find the right service, answers FAQs, and guides them through the application process.
Smart Form Pre-Fill
AI auto-fills forms based on user profile, history, and previous submissions, reducing errors and saving citizens time.
Predictive Routing
AI routes service requests to the right department automatically based on content analysis, faster processing, fewer misroutes.
Proactive Updates
AI sends contextual notifications at the right time, status changes, missing documents, approval milestones, via SMS and email.
From request to
resolution.
A seamless experience from first visit to service delivery. Every step transparent, every update instant, every interaction effortless.
Browse & Discover
Citizens find the service they need from a clear, organized catalog with search and filters.
Apply & Submit
Dynamic forms guide them through the process, conditional fields, file uploads, and instant validation.
Track & Pay
Real-time application tracking with timeline visualization. Pay service fees online if required.
Receive & Download
Get notified when the service is complete. Download certificates and official documents instantly.
Built for Scale, Security
& Accessibility
Multi-Language
Full Arabic/English with seamless switching
OIDC Authentication
Secure login via Veevra Identity with SSO
Secure File Upload
Validated document uploads with virus scanning
SMS Notifications
Real-time SMS updates on status changes
Certificate Download
Download issued certificates and documents
Service History
Complete history of all requests and outcomes
Accessibility (WCAG)
WCAG-compliant design for inclusive access
RTL Support
Full end-to-left layout for Arabic users
Ready to serve your
citizens 24/7?
See how Veevra E-Services transforms citizen engagement, from waiting rooms to instant digital services.
info@veevra.com
LOCATION
Riyadh, Kingdom of Saudi Arabia
Veevra E-Services
The citizen portal for organizations that believe government services should be instant.
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