Veevra Manage · Morasalat
Bilingual, correspondence tracking — incoming, outgoing, and internal — with a visual workflow designer, Smart Assistant, and end-to-end audit. Built for KSA ministries, GCC governments, and the regulated enterprise.
Complete Correspondence
Governance
From the moment a letter arrives to the day it's archived, every registration, transfer, reply, and signature governed by a configurable workflow, tracked end-to-end, and compliant by design.
Unified Correspondence Inbox
One workspace for incoming, outgoing, internal, drafts, and e-templates. Quick Capture for one-click intake, drag-and-drop ingestion, and reply-chain visualization across every letter.
Visual Workflow Designer
BPMN-style drag-and-drop builder with start, task, decision, approval, parallel, merge, and end nodes. Conditional routing, loops, versioned templates, and live execution timeline per workflow case.
Multi-Channel Intake
Email-to-correspondence (SMTP/IMAP), native Windows scan agent (TWAIN/WIA/NAPS2), webcam capture, e-forms, and shared-drive ingestion. Mailroom rules auto-route at the door.
Smart Routing & Transfers
Transfer to user, group, role, organization unit, or external entity with notes, attachments, and required actions. Reject with reason, clone, or complete. Reply-to-user transfers with a full timeline per item.
Bilingual · Hijri & Gregorian
Full RTL Arabic primary, LTR English secondary, dual-stored bilingual content (subject, body, OCR). Hijri + Gregorian calendars throughout (moment-hijri), auto layout flip, locale-aware dates and numbers.
E-Templates & Form Builder
Drag-and-drop forms with Hijri dates, lookups, signatures, barcodes, and grids. Bilingual e-templates with variable interpolation. Permission-controlled libraries and one-click "Create from template".
Arabic-First Intelligence,
Human in Control
A full Arabic + English NLP stack, OCR, summarization, classification, entity extraction, sentiment, and translation. Every AI suggestion is editable; every action stays auditable.
Bilingual OCR Pipeline
Extract Arabic and English text from scans, per-page confidence scoring, automatic attachment to correspondence, ready for search and AI processing in under 4 seconds per A4 page.
Editable Auto-Summarization
Condense long letters into bilingual executive briefs. Every summary is editable, humans stay in the loop, AI just removes the toil.
Classification & Auto-Routing
AI classifiers identify type, topic, and department, combined with rule-based routing to drop every letter on the right desk. Auto-tagging with accept / edit / reject overrides.
Entity Extraction & Sentiment
Names, organizations, dates, reference numbers, amounts, pulled automatically. Sentiment scoring on citizen and stakeholder correspondence flags hostility before it escalates.
Arabic to English Translation
On-platform translation between Arabic and English with normalization for dialect, diacritics, and Arabic-specific language nuances. Mixed-language correspondence becomes single-language readable.
Smart Assistant
In-context AI suggests replies, summaries, tags, and next actions while you read. Gated per role and tenant, with a manual override on every suggestion — confident, not autonomous.
Capture. Process.
Route. Archive.
A complete correspondence lifecycle, from the moment a letter is captured at the diwan to its final 7-year archival. Every step governed by a workflow, every action audited, every deadline enforced.
Capture
Letters arrive via mail, email, scanner, e-form, or drag-and-drop. OCR extracts bilingual text, AI parses metadata, and a unique Hijri-dated reference is generated.
Process
AI classifies, summarizes, tags, and proposes recipients. Smart Assistant suggests replies and next actions. Quick Capture turns paper into a workflow case in seconds.
Route & Approve
BPMN workflow executes, multi-level approvals, parallel branches, escalations, and time-bound delegations. Real-time chat per correspondence keeps decisions in context.
Archive & Audit
Immutable audit trail with old/new diff, IP, and user-agent capture. 7-year retention by default. Aligned with NCA, ISO 27001, and GDPR, exportable on demand.
Compliance, Performance,
By Design
Built for the regulated enterprise, RBAC + row-level security, AES-256 field encryption, bilingual ElasticSearch, 99.9% availability, and proven throughput at 10,000 correspondences per hour.
RBAC + Row-Level Security
Postgres RLS, users see only correspondence in their department, assigned, or created by them
AES-256-GCM Field Encryption
Encrypted content_en, content_ar, and ocr_text at rest with 90-day key rotation
SSO + 2FA
Local, LDAP/AD, SAML, OAuth2/OIDC, and TOTP. JWT with short TTL and refresh rotation.
Bilingual Search Engine
ElasticSearch with Arabic and English analyzers, GIN indexes, faceted and dynamic advanced search
WCAG 2.1 AA Accessibility
Keyboard navigation, screen-reader labels, high-contrast mode, focus management throughout
99.9% Availability
Active-active Kubernetes, read replicas, point-in-time recovery, health and readiness probes
NCA · ISO 27001 · GDPR
Compliance-ready audit trail, data classification, and 7-year retention out of the box
10K Correspondence/Hour
Stateless microservices, Bull queues, ApexCharts dashboards, proven at 5,000 concurrent users
Ready to digitize
your correspondence?
See how Veevra Morasalat transforms letter tracking, from registers and routing slips to a fully digital, KSA-compliant correspondence platform.
info@veevra.com
LOCATION
Riyadh, Kingdom of Saudi Arabia
Veevra Manage · Morasalat
The correspondence platform built for Saudi ministries, agencies, and enterprises that demand compliance and control.
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